Cancelling a consultation
Email info@codelabgrid.digital with your booking date and invoice number. If we receive cancellation at least 48 hours before the appointment, we refund the consultation fee in full. Between 24 and 48 hours, we refund 50% because preparation and reserved time have already begun. Less than 24 hours before the appointment, the fee is non-refundable.
Rescheduling and no-shows
One reschedule requested at least 24 hours ahead is free, subject to availability. Later changes are treated as cancellation. If you do not attend and have not contacted us, the session is considered delivered and is not refundable. We wait 15 minutes; late arrival does not extend the end time.
Work already started
Where you ask us to begin document review before the statutory withdrawal period ends, you expressly request early performance. If you then cancel, we may retain a proportionate amount for review and preparation already completed. Once a service has been fully performed with your prior request and acknowledgement, any statutory withdrawal right may expire as provided by German law.
Tailored work and external costs
For individually estimated engagements, the estimate states any deposit. A deposit is refundable only to the extent it exceeds documented work already completed. Codelabgrid does not normally purchase materials or pay third-party fees for clients. Any exceptional pre-approved, non-recoverable external cost is deducted from a refund and shown with evidence.
When we cancel
If we must cancel, you may choose a new time or a full refund. This is your remedy for the cancelled session and does not limit mandatory legal rights. If technical failure on our side prevents meaningful delivery, we first offer a replacement appointment.
Processing a refund
Approved refunds are returned to the original payment method within 14 days. Bank processing can add time outside our control. Include any accessibility, medical-emergency or exceptional circumstance in your request; we review reasonable exceptions individually and do not require unnecessary sensitive detail.
Nothing here limits statutory consumer rights that cannot be waived.